Frequently Asked Questions
Everything you need to know about our handcrafted kimonos and robes.
How do I care for my silk kimono?
To preserve the delicate nature of the silk, we recommend dry cleaning or gentle hand washing with cold water and a mild silk-safe detergent. Always hang to dry and avoid direct sunlight.
What is your return policy?
We offer returns within 30 days of delivery for items in their original, unworn condition with tags attached. Please note that original shipping costs are non-refundable.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How do I choose the right size?
Our kimonos are designed with a relaxed, flowy fit. We provide a detailed size guide on each product page including measurements for length and wrap width to help you find your perfect match.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placement and we will do our best to accommodate.
Are your designs original?
Yes, every pattern is an original design by KIM+ONO, inspired by traditional Asian art and hand-sketched before being transformed into our signature botanical prints.